Swifty is a service marketplace where you can hire any kind of services without the fear of being scammed, stuck with shoddy work, or being stood up last minute. We make the hiring process easier where you are free to select the best pro you would love to work with based on their portfolio, reviews, pricing and payment conditions (no deposit required, for example).
Is Swifty free to use?
Swifty is totally free for you to join and hire services. You do not need to pay any obligated monthly subscription or purchase credits just to hire a pro.
Will I be able to choose the service provider?
Yes! You have the flexibility to choose whoever you would like to deal with based on the seller's profile (review, portfolio, and price).
How do I communicate with the pro?
Is Swifty available throughout Malaysia?
At the moment, we only allow customers and pros located in Kuala Lumpur and Selangor. We will further expand to other states in the coming months so do stay tune!
Account & Profile
How do I sign up as a customer?
Signing up and creating an account on Swifty is absolutely free. Just download the "Swifty" app and sign up using your mobile phone, enter the OTP received and follow the instructions on the screen to complete your registration.
How do I change my username/ email/ contact number?
Click on the "Edit Profile" at your profile and tap the edit button on the top-right of the page and proceed to change your username and email. Do note at the moment, your phone number is not editable.
Why can’t I access my account?
Please ensure that you have entered the correct phone number and OTP when logging into your account. If all credentials are valid and you are still unable to access your account, please contact us at email@example.com or through Swifty website's live chat.
Why is my account disabled/suspended?
Payments, Orders & Refunds
How do I search for a service or pro?
Tap the ‘Search’ bar at the top of the home screen or explore tab to start searching for service based on the service name. You may also search for pro's username in the search bar.
How do I place an order (Fixed Price)?
For services with a fixed price and require a deposit, you may continue to checkout as usual and proceed with payment and pay the remaining balance due (if any) when the pro has completed your order.
For services that have a fixed price but do not require any deposit, you may continue to checkout without paying any money upfront and only pay the remaining balance when the pro has completed your order.
How do I place an order (Starting price / Contact for Price)?
After filling up your project details, you will be navigated to the chat screen, where you may discuss your project with the pro and request a custom quote. Once the pro has sent you a custom order, you may click on the 'Accept' button and proceed to checkout from there.
How do I cancel an order that has not been accepted by the pro?
What can I do if my order is not satisfactory?
How do I report sellers and services?
Will you disclose my address or phone number to your service providers?
I wish to get the same service again; do I need to make a new booking?
No, you won’t have to repeat the process of accepting another order. You can follow the steps below to request the service again:
1. Go to the ‘Completed' tab,
2. Select the service that you would like to re-order and click on the "Order Again" button.
We do not recommend you to deal directly with the seller outside of Swifty because you will not be eligible for our quality assurance, protection and more which is covered by Swifty Guarantee.
What are your available payment methods? Is there any fee?
Swifty currently accepts online banking (FPX), major credit/debit cards and also GrabPay. Every card saved for the first time will be set as the default card for payment. Each payment is processed using a secure global third party payment gateway, Stripe. Swifty believes in providing the best options for all customers, so we do not impose any payment processing fee.