Swifty | FAQs

Frequently Asked Questions (Customers)

Getting Started

Swifty is a service marketplace where you can hire any kind of services without the fear of being scammed, stuck with shoddy work, or being stood up last minute. We make the hiring process easier where you are free to select the best pro you would love to work with based on their portfolio, reviews, pricing and payment conditions (no deposit required, for example).

Swifty is totally free for you to join and hire services. You do not need to pay any obligated monthly subscription or purchase credits just to hire a pro.

Yes! You have the flexibility to choose whoever you would like to deal with based on the seller's profile (review, portfolio, and price).

Our app currently offers two ways of communication (more to be added soon). You may contact pro by our in-app chat feature or use our VoIP call feature that does not disclose your phone number and protects your privacy. Do note that completing an order outside of Swifty is not allowed as you would not be covered by Swifty Guarantee and is against our Terms of Use.

At the moment, we only allow customers and pros located in Kuala Lumpur and Selangor. We will further expand to other states in the coming months so do stay tune!

Account & Profile

Signing up and creating an account on Swifty is absolutely free. Just download the "Swifty" app and sign up using your mobile phone, enter the OTP received and follow the instructions on the screen to complete your registration.

Click on the "Edit Profile" at your profile and tap the edit button on the top-right of the page and proceed to change your username and email. Do note at the moment, your phone number is not editable.

Please ensure that you have entered the correct phone number and OTP when logging into your account. If all credentials are valid and you are still unable to access your account, please contact us at hello@swifty.my or through Swifty website's live chat.

This typically occurs when your account has been flagged for violations of our Terms of Use. You can send in an appeal, and checks will be carried out to validate the appeal. Please contact us through live chat or email us at hello@swifty.my if you wish to send an appeal to reactivate your account.

Payments, Orders & Refunds

Tap the ‘Search’ bar at the top of the home screen or explore tab to start searching for service based on the service name. You may also search for pro's username in the search bar.

For services with a fixed price and require a deposit, you may continue to checkout as usual and proceed with payment and pay the remaining balance due (if any) when the pro has completed your order.

For services that have a fixed price but do not require any deposit, you may continue to checkout without paying any money upfront and only pay the remaining balance when the pro has completed your order.
After filling up your project details, you will be navigated to the chat screen, where you may discuss your project with the pro and request a custom quote. Once the pro has sent you a custom order, you may click on the 'Accept' button and proceed to checkout from there.

You may go to the Orders tab, and under the ‘To Accept’ tab, select cancel order if you wish to cancel the order. You may want to consider discussing with the pro if any modification is needed and modify the order directly instead of proceeding to cancel. You will receive a 100% refund of the total amount you've paid if the pro has not accepted the order. For orders that have been accepted, you may refer to our Terms of Use for more details on cancellation and refund.

Your payment will only be released to the pro once you have marked your order as complete. So, please ensure your order received is as requested before proceeding to pay the balance due (if any) and marking your order as complete. If you are unsatisfied with the order, you may request a refund as stated in our Terms of Use here.

Suppose you wish to report a seller or service in possible violation of our Terms of Use. In that case, you may contact us through live chat or email us at hello@swifty.my for urgent matters.

Your phone number will not be disclosed to Swifty's pro, and we do not allow either party to share contact details as per our terms of use for safety and privacy reasons. Your address will only be disclosed to our service providers for any orders that require the pro to be present in completing your job.

No, you won’t have to repeat the process of accepting another order. You can follow the steps below to request the service again: 1. Go to the ‘Completed' tab, 2. Select the service that you would like to re-order and click on the "Order Again" button.

We do not recommend you to deal directly with the seller outside of Swifty because you will not be eligible for our quality assurance, protection and more which is covered by Swifty Guarantee.
Swifty currently accepts online banking (FPX), major credit/debit cards and also GrabPay. Every card saved for the first time will be set as the default card for payment. Each payment is processed using a secure global third party payment gateway, Stripe. Swifty believes in providing the best options for all customers, so we do not impose any payment processing fee.

Still need help?

We're here for you,
daily 10am-10pm