Swifty | Privacy Policy

Privacy Policy

*Last updated on 1st August 2021


Welcome to the Swifty platform run by Swifty Gigs Sdn. Bhd and its affiliates and affiliates (individually and collectively, 'Swifty,' 'we,' 'us' or 'our'). Swifty takes its responsibilities under applicable privacy laws and regulations ('Privacy Laws') seriously and is committed to respecting the privacy rights and concerns of all Users of our Swifty website (the 'Site') (we refer to the Site and the services we provide as described in our Site collectively as the 'Services'). We recognise the importance of the personal data you have entrusted to us and believe that it is our responsibility to appropriately manage, protect, and process your personal data. .

This Privacy Policy ('Privacy Policy' or 'Policy') is designed to assist you in understanding how we collect, use, disclose, or process the personal data you have provided to us or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully. If you have any questions regarding this information or our privacy practices, please see the section entitled 'Contact us' at the end of this Privacy Policy.

By using the Services, registering for an account with us, visiting our website, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, or policies outlined in this Privacy Policy. You hereby consent to us collecting, using, disclosing or processing your personal data as described herein.

'Personal Data' or 'personal data' means data, whether real or not, about an individual who can be identified from that data or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number, and contact information.

IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR WEBSITE. If we change our Privacy Policy, we will post those changes or the amended Privacy Policy on our website or notify you by email. We reserve the right to amend this Privacy Policy at any time.

Information we collect and receive

We may collect and receive information from you in the following situations:

When you register for an account with us ('Account')
When you choose to connect your Account with an external third party service or application, such as Facebook. When you use our Services' features and functions, for example, by creating listings, interacting with other users through our chat feature, or transacting with other users. If you contact us, for example, with a query or to report a problem.

When you register for a survey, campaign, contest or lucky draw with us
When you interact with us offline or through an external third party. The above does not purport to be exhaustive and sets out some common instances when personal data about you may be collected.

When you visit, use or interact with our mobile application or the Site, we may collect certain information by automated or passive means using various technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring website (if any), and the pages you visit on our website and mobile applications and the times of visit. We may collect, use, disclose or process this information only for the Purposes (defined below).

Our mobile applications may collect precise information about your mobile device's location using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose or process this information for one or more purposes, including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location with other Users as part of the services under our mobile applications. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about disabling your mobile device's location services, please contact your mobile device service provider or the device manufacturer.

What Personal Data will Swifty collect?
The personal data that Swifty may collect includes but is not limited to:

  • Name
  • Email address
  • Date of birth
  • Residential and billing address
  • Bank or payment information
  • Mobile number
  • Profile photo
  • Gender
  • NRIC or Passport details and images
  • Geolocation

Any other information about the User when the User signs up to use our Services or website, and when the User uses the Services or website, as well as information related to how the User uses our Services or website; and Aggregate data on content the User engages with.

You are under no obligation to provide the information to us. If you do not want us to collect the aforementioned information/personal data, you may opt-out at any time by notifying Swifty in writing about it. Further information on opting out can be found in the section below entitled "Swifty Opt-Out". Note, however, that opting out of us collecting your personal data or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services. For example, opting out of personal data collection above may limit you from making a service hire in our app.

Your interactions with others

Our Services offer features that allow users to connect and communicate in in-app with each other to complete a transaction. To avoid potential of scams, misleading, overclaims or being confused in using the platform, Swifty actively monitors all conversations within the Swifty in-app chat. Such information may remain available on our Services after your Account has been deactivated, terminated, or otherwise closed. You are responsible for the information you choose to share on Swifty.

Why we collect the information and how we use it

We may use the information collected and received from you for the following purposes:

  • To verify your identity, update our records and generally maintain your Account with us.
  • Provide our Services and customise the content shown to you.
  • Develop, operate, improve, deliver and maintain our Services.
  • To process transactions.
  • To process or arrange payment or shipping services.
  • To process or resolve any dispute arising from or in connection with any transactions, per our Terms of Service.
  • To detect or monitor any frauds or other prohibited content, businesses or activities.
  • Responding to your queries and resolving complaints.
  • To facilitate, confirm or provide updates or notifications concerning any transactions.
  • Carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them.
  • To update you on your listings and our Services (e.g. new orders, new chats, new reviews).
  • These updates will be sent through push notifications, and you can choose to edit your preference through notification settings.
  • To send you marketing or promotional materials on Swifty or carefully selected third parties on the latest products and services. These updates may be sent via the following channels: Email, Push Notification, WhatsApp, Messenger, Text Message or Voice Call. You can unsubscribe from these marketing communications by sending an email to hello@swifty.my.
  • Protecting your information

The security of your information is important to us. We have security measures to protect against the loss, misuse and alteration of the information under our control. We also follow generally accepted industry standards to protect the information transmitted to us over the Internet, both during transmission and once we receive it. However, no transmission method over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

It is crucial that you protect against unauthorised access to your Account and information by choosing your password carefully and keeping your password and Account secure (e.g., signing out after using our Services) and not sharing your OTP verification with anyone else, including Swifty.

Accessing and updating your information You may access and update certain information within our Services through your Account's "Settings" page.

Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and for updating this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.

In certain circumstances, you may need to provide us with personal information about someone other than yourself. If so, we rely on you to inform these individuals that you are providing their personal information to Swifty, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Policy.

Tracking technologies
We use tracking technologies on our Services. These enable us to understand how you use our Services, which helps us provide and improve our Services. However, the tracking technologies do not access, receive or collect information that can be used to identify you. We have listed below some examples of the tracking technologies used on our Services:

A cookie is a small data file sent from a website to your browser stored on your device. Cookies are used for several purposes, including to display the most appropriate content based on your interests and activity on our Services, estimate and report our Service's total audience size and traffic, and conduct research to improve our Services. You can configure your device's settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take full advantage of our Services.

We may, from time to time, use specific Facebook Business Tools such as the Facebook Pixel. This tool allows Swifty to keep track of what users do after they see or click on a Facebook advertisement and monitor the effectiveness of Facebook ads for statistics and market research purposes. Swifty will be able to understand better and deliver ads and make them more relevant to you. The collected data remains anonymous, and Swifty cannot see the personal data of any individual user.

However, the collected data is saved and processed by Facebook. Facebook may connect the data with your Facebook account and use the data for their advertising purposes and per Facebook's Data Use Policy. Facebook has ultimate control of the information gathered through the Facebook Business Tools and communications. You can opt-out of Facebook's use of cookies and Facebook Pixel through your Facebook Account settings or withdraw your consent here.

Flash cookies. We use Flash cookies (a.k.a local shared objects or LSOs) to store some of your viewing preferences on our Services. These are used to collect and store information but differ from browser cookies in the amount, type and manner in which data is stored.

Swifty Opt-Out

We may deliver personalised or targeted advertisements (each, a "Targeted Ad") to you in the course of your use of our Services or through a variety of advertising networks and exchanges. You may opt-out of behavioural tracking or interest-based advertising through our platforms by sending an email to hello@swifty.my. Please note that if you choose to "opt-out", we will not use the information we have collected about you to deliver Targeted Ads, but it does not opt you out of seeing advertisements. You will still see generic, non-targeted ads which are served without the use of any information we have collected about you. You may even be served advertisements for other reasons, such as:

General advertisements served to all users of our Platforms

Personalised or targeted advertisements from other third parties and not delivered by Swifty through your mobile or web activities. Please also note that even though Swifty does not share your personal data (other than hashed or device identifiers, to the extent they are personal data in some countries) with any advertising networks and exchanges without your consent or unless as specified in this Privacy Policy, when you view or interact with an advertisement via any of your devices, an advertiser or advertising network or exchanges can infer that you are within their target audience; or when you click on an advertisement, the publisher or advertiser will know you visited the page that you clicked on and may still be able to associate personal data collected by such third parties directly from you through their cookies and similar tracking technologies.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time, and all changes will be posted here. If we believe that the changes are material, we will notify you of the changes by posting a notice on our Services or by email. You are responsible for reviewing the changes which we make in this Privacy Policy. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.

Third-party sites and resources

From time to time, our Services may contain links to external sites or resources that third parties operate. We have no control over the content and privacy practices of such sites or resources. You are advised to review these sites' privacy policies and resources operated by third parties and understand how those third parties may use your information.

Contact us

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us through live chat or sending an email to hello@swifty.my. Your indication at the subject header would help us attend to your email speedily by passing it on to the relevant staff in our organisation. For example, you could insert the subject header as 'Personal Data Access'.